Online Customer Service

Representatives are available  
10 AM-5PM CST, Monday-Friday.
All e-mails and voicemails will be answered within 1-2 business days.




* What is the status of my order?

All orders are processed and shipped within 3-5 business days. You will receive your order within 4-8 business days after your order has been placed.

Click Here to track your package.

* How do I return or exchange an item?
Shopping for kids (and adults) can be difficult. Those growing bones, those fickle tastes; one day it's monsters, the next day it's pirates! Believe me, we get it! Click Here for our return and exchange policies.

*Do you ship internationally?

Unfortunately not at this time. We are in the process of expanding our offerings to other countries. Sign up for our emails and we will notify you as soon as our cool stuff becomes available in your country! 


Custom Printing Services: Joy & Chaos specializes in helping cool companies bring their ideas to life with our in-house, full service design team and printing services. Click here to learn more about our Custom Printing Services & Collaborations.

For Press Inquiries:

Please contact Marlo Hoffman

For Wholesale Inquiries:

Product Submissions: We carefully select the most unique items for our collection, and recieve a large number of product submissions. If you feel your product would be a great fit for Joy & Chaos, please send photos to If you choose to send a product, please know that we are unable to return any items due to the sheer volume of submissions.

Resumes: Want to be part of our cool, crazy team? Please send your resume and cover letter to